Top Support Issues

Online Support

Online support options are freely available to all customers:

Infrequently Asked Questions

Product Documentation

User manuals, white papers, technical data sheets and system requirements:

Support and Maintenance

OnDemand recurring subscriptions include support and maintenance.

Every desktop license includes 30 days support and maintenance. Optional desktop support and maintenance contracts extends this support to 1 or 2 years with the following benefits:

* Note: we only provide support for use as a standalone product; don’t provide consultancy; and don’t provide support for integration with other systems

Contacting Support

Please use the Mail Support command on the Help menu where possible. Alternatively, you can contact support via: