Ticketed support is available from firstname.lastname@example.org
No scheduled maintenance is planned
Database Outage - Mar 29, 2019
A failure in the primary data centre triggered failover to the secondary database. Due to a configuration issue the secondary database did not allow connections from app.powermapper.com resulting in login failures. The configuration issue has been corrected and monitoring is being added to check failover configuration.
Scan Delays - Jan 24, 2019
Scans are taking longer than usual currently due to a backlog. Extra capacity has been added to deal with backlog.
Network Issues - North Central US - Nov 06, 2017 19:34 UTC
Some customers experienced delays running scans, and occasional timeouts, due to a data center outage in the North Central US region. Traffic was redirected to a backup region, and most application features remained functional during the outage.
- Affected services: app.powermapper.com
- Start: Nov 06, 2017 19:34 UTC
- Resolved: Nov 06, 2017 21:04 UTC
- Status: resolved
Scheduled Maintenance - Sunday, Oct 08, 2017 07:30 UTC
The web site www.powermapper.com will be unavailable for up to 30 minutes to perform a network upgrade.
- Affected services: www.powermapper.com
- Scheduled start: Sunday, Oct 08, 2017 07:30 UTC
- Scheduled end: Sunday, Oct 08, 2017 08:00 UTC
- Status: completed, Sunday, Oct 08, 2017 07:57 UTC