FAQ Frequently Asked Questions
Top Support Issues
- Scanning password protected pages
- Get a replacement download link
- Pages blocked by robots.txt, or too few pages scanned.
- Transfer the software to a new machine
How Do I...
- Schedule a site scan
- Exclude specific pages or folders
- Scan mobile sites that redirect to a desktop site
Purchasing and Licensing
- Difference between Trial and Full Version
- Difference between Standard, Professional and OnDemand Editions
- What are the prices and purchase options?
- What are my upgrade options?
- Which versions of Windows are supported?
- Which versions of macOS are supported?
- I need a replacement download link
- I need a replacement serial number
- How do I download maintenance releases?
- How does the update functionality work?
- Maximum scan size for large sites
- Will the product work on dynamic (ASP/JSP/PHP/Rails) sites?
- Will the product work on an intranet?
- Does the product work with SharePoint?
- What is a robots.txt file?
Site Testing - SortSite
Site Mapping - PowerMapper
- How does PowerMapper generate short titles?
- Exporting site map data to Excel
- Which files are created by Save and Export in PowerMapper
- Using a Google sitemap
- Using site maps in another application
- The map only contains one page.
- Many pages end up with the same name.
- Mapping a SharePoint site