Support Help and Documentation

Contact Support

Phone support is only available to customers with active support and maintenance contracts.

Online Support

Online support options are freely available to all customers.

Top Support Issues

FAQ
May 9, 2023
6 articles

Product Documentation

Docs
May 9, 2023
2 articles

User manuals, white papers, technical data sheets and system requirements:

Support and Maintenance

Maintenance
May 9, 2023
Options

OnDemand recurring subscriptions include support and maintenance.

Every desktop license includes 30 days support and maintenance. Optional desktop support and maintenance contracts extends this support to 1 or 2 years with the following benefits:

  • Priority Business Support - via e-mail and phone for support contract customers*
  • Unlimited Upgrades - we provide regular updates to our software, and you can upgrade at any time during your contract
  • Renew Support Contract - renew a support contract due to expire

* Note: we only provide support for use as a standalone product; don’t provide consultancy; don’t provide support for other vendor’s products; and don’t provide support for integration with other systems. Phone support is only available to customers with maintenance contracts.

Infrequently asked questions