Support

Top Support Issues

• Lost Download Links
• Scanning Password Protected Sites
• Robots.txt Issues
• Transfer License

Online Support

Online support options are freely available to all customers:

• FAQ - Frequently Asked Questions
• Knowledge Base - Search Technical Notes

Infrequently Asked Questions

Product Documentation

User manuals, white papers, technical data sheets and system requirements:

• PowerMapper Technical Resources
• SortSite Technical Resources

Support and Maintenance

OnDemand recurring subscriptions include support and maintenance.

Every desktop license includes 30 days support and maintenance. Optional desktop support and maintenance contracts extends this support to 1 or 2 years with the following benefits:

• Priority Business Support - via e-mail and phone for support contract customers*
• Unlimited Upgrades - we provide regular updates to our software, and you can upgrade at any time during your contract
• Software Updates and Patches - we provide fixes and patches for critical issues during the contract period*
• Renew Support Contract - renew a support contract due to expire
  

* Note: we only provide support for use as a standalone product; don’t provide consultancy; and don’t provide support for integration with other systems. Phone support is only available to customers with maintenance contracts.

Contacting Support

Please use the Mail Support command on the Help menu where possible. Alternatively, you can contact support via:

• Email: support@powermapper.com
• Phone: +44 845 056 8475 international *
• Phone: 0845 056 8475 from UK *