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What your Out of Office reply says about you

Posted by Mark Rogers on Feb 23, 2011 | 

Usability

We just received this Out of Office reply today, in late February: Thank you for your inquiry. We are currently Closed for the Christmas holidays and will reply to your inquiry in the new year. A Merry Christmas to all our clients and all the best for 2011 This isn't an isolated example - here's one we got at the end of 2010: Sorry we are on Holidays and will be back on 23/4/2001 It doesn't look good if your Out of Office reply says you've been on vacation for a decade.

 

Usability disasters

Posted by Mark Rogers on Nov 11, 2010 | 

Usability

Today is World Usability Day, so I’m going to talk about some famous usability disasters. As web developers we’re lucky - our usability shortcomings almost never kill anyone. Some famous examples of fatal usability problems include: The Airbus 320 crash in Jan 1992 was partly caused by a mode switch in the wrong position. The mode switch changed the meaning of descent rate numbers entered into the autopilot and was toggled by a small switch in a large bank of other switches.