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Support

Online Support

Online support options are freely available to all customers:

Product Documentation

User manuals, white papers, technical data sheets and system requirements:

Support and Maintenance

OnDemand recurring subscriptions include support and maintenance.

Every desktop license includes 30 days support and maintenance. Optional desktop support and maintenance contracts extends this support to 1 or 2 years with the following benefits:

  • Priority Business Support - via e-mail and phone for support contract customers
  • Unlimited Upgrades - we provide regular updates to our software, and you can upgrade at any time during your contract
  • Software Updates and Patches - we provide fixes and patches for critical issues during the contract period
  • Renew Support Contract - renew a support contract due to expire

Contacting Support

Please use the Mail Support command on the Help menu where possible. Alternatively, you can contact support via:

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