FAQ Frequently Asked Questions

Top Support Issues

• Scanning password protected pages
• Get a replacement download link
• Pages blocked by robots.txt, or too few pages scanned.
• Transfer the software to a new machine
• Which web view is used by the desktop apps?

How Do I...

• Schedule a site scan
• Exclude specific pages or folders
• Scan mobile sites that redirect to a desktop site

Purchasing and Licensing

• Difference between Trial and Full Version
• Difference between Standard, Professional and OnDemand Editions
• What are the prices and purchase options?
• What are my upgrade options?
• Which versions of Windows are supported?
• Which versions of macOS are supported?

Installation Questions

• I need a replacement download link
• I need a replacement serial number
• How do I download maintenance releases?
• How does the update functionality work?

General Questions

• Maximum scan size for large sites
• Will the product work on dynamic (ASP/JSP/PHP/Rails) sites?
• Will the product work on an intranet?
• Does the product work with SharePoint?
• What is a robots.txt file?

Site Testing - SortSite

• Export a report to Word, Excel or HTML?
• Which files are created by Save and Export in SortSite?

Site Mapping - PowerMapper

• How does PowerMapper generate short titles?
• Exporting site map data to Excel
• Which files are created by Save and Export in PowerMapper
• Using a Google sitemap
• Using site maps in another application
• The map only contains one page.
• Many pages end up with the same name.
• Mapping a SharePoint site

Other Questions

• Why don't links in JavaScript show up?
• Why don't links in drop down boxes show up?
• Find out the page count (number of pages scanned)
• Why do SortSite and PowerMapper show different page counts?